Review Sentiment Analysis with Google NLP

Taught on 2024-12-13, 2025-02-20

What this is

Score the sentiment and entities in a client's reviews with Google's Natural Language API and act on what comes back.

Run it

1. Pull the review corpus.
2. Run it through the Google Cloud Natural Language API for sentiment and entity extraction.
3. Use the entities that surface to inform which services you push.
4. Work the negative sentiment down rather than only chasing review count.

Where this came from

Call date	Source in the archive
2024-12-13	_ingest/fireflies/calls/2024-12-14_friday-the-13th-part1.md
2025-02-20	main/master-folder/_Transcripts/Feb 20 2025 - Full Transcript.txt

See also

• All playbooks
• Tool stack
• Member wins
• Call archive